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Why we’re building
BuiltBlock.
Customer teams spend a lot of time piecing together what happened on an account before they can do anything about it.
We’re building BuiltBlock to keep that context together and carry the work forward, so teams spend less time catching up and more time with customers.
What we’re building.
BuiltBlock gives every account a persistent agent. It follows changes across the customer lifecycle, investigates what needs attention, and prepares or carries out the next piece of work.
Underneath the agent is one customer model. BuiltBlock connects, cleans, and organizes calls, CRM, support, usage, and other customer data so the agent works from the account’s history and evidence.
Why this problem.
BuiltBlock comes from years spent working across pre-sales, support, implementation, customer success, technical account management, sales, and leadership.
Across those roles, we kept doing the same work: gathering context, following up, and making sure the next step happened. We started BuiltBlock to build the help we wanted while doing that work.